These Terms & Conditions ("Terms") govern your access to and use of YouQR, a service operated by YouQR India ("YouQR", "we", "us", "our"), available at youqr.co and its associated subdomains. By creating an account, using our free QR tool, or otherwise accessing the service, you agree to these Terms. If you do not agree, do not use YouQR.
1. The Service
YouQR lets a business attach an AI-powered conversational experience to a QR code. A visitor scans the code, asks a question by text or voice, and receives an answer generated only from the knowledge base and guardrails the business has configured. YouQR also provides a free, no-signup tool to create a basic redirecting QR code.
2. Accounts
You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account. Authentication is handled natively through our backend provider; we never store your password in plain text.
3. Plans, Pricing and Free Trial
YouQR offers a Free plan and paid plans, with limits on profiles, AI text replies, and voice minutes as published on our pricing page. Paid plans include a 30-day trial period. Current pricing, limits, and features are shown on our pricing page and may be updated from time to time; the version in effect at the time of billing applies to you.
Enterprise plans with custom limits are arranged directly with us and billed outside this self-serve flow.
4. Billing and Payment
Paid plans are billed monthly through Razorpay. By subscribing, you authorize us to charge your chosen payment method on a recurring basis until you cancel. You are responsible for keeping your payment details current.
Upgrade-only policy. You can upgrade to a higher plan at any time. We do not support moving to a lower-priced plan in place. To move to a lower tier, you must cancel your current plan and start a new one, which deletes the account's existing profiles, knowledge base, guardrails, and lead data as described in Section 5.
5. Cancellation and Your Data
You may cancel at any time from your dashboard. On cancellation:
- Your account reverts to Free-plan limits.
- AI chat and voice features are switched off on your profiles.
- Profile, knowledge base, guardrail, and lead data tied to plan limits beyond the Free tier may be deleted.
- Your QR codes keep working. A QR code you have already printed or distributed never goes dead: scanning it will still redirect to wherever you've set it, even on the Free plan. Only the AI conversation feature is removed.
6. No Refunds
All fees paid to YouQR are non-refundable, in full or in part, under any circumstances, including early cancellation, partial-month usage, dissatisfaction with the service, or a downgrade via cancel-and-restart. The 30-day trial period on paid plans exists to let you evaluate the service before committing to ongoing billing; please use it to confirm YouQR meets your needs before your first payment is due. See our Refund Policy for the complete policy.
7. Acceptable Use
You agree not to:
- Upload content you do not have the right to use, or that is unlawful, defamatory, or infringing.
- Use YouQR to impersonate another person or business, or to mislead visitors.
- Attempt to bypass, disable, or abuse the guardrails or rate limits built into the service.
- Use the service in a way that could damage, disable, or overburden our infrastructure, or interfere with another user's access.
- Reverse-engineer, resell, or white-label the underlying platform without our written permission.
We may suspend or terminate accounts that violate this section.
8. Your Content, Our Platform
You retain ownership of the knowledge base content, guardrail instructions, and other material you upload. You grant us a licence to store, process, and use that content solely to operate the service for you, including sending it to our AI sub-processor (Section 10) to generate responses.
YouQR, its software, branding, and underlying technology remain our property. Nothing in these Terms transfers ownership of the platform to you.
9. AI Answers Are Grounded, Not Guaranteed
YouQR is designed so the AI only answers from the knowledge base and guardrails you provide, and is built to decline or escalate questions it cannot answer from that material rather than invent a response. That said, you are responsible for the accuracy and completeness of the content you upload, and for reviewing how the AI represents your business. We do not guarantee that every AI response will be perfect, and we are not liable for decisions made by visitors based on AI responses grounded in content you supplied.
10. Third-Party Services
YouQR relies on third-party providers to operate, including:
- ElevenLabs, for AI text and voice conversation processing.
- Anthropic, for summarizing and analyzing conversation transcripts.
- Razorpay, for payment processing. YouQR never stores your card details directly.
- Our hosting and infrastructure providers.
Your use of YouQR is also subject to the relevant terms of these providers where applicable.
11. Lead Data You Collect Through YouQR
When a visitor scans your QR code and chats with your AI assistant or submits the enquiry form, we and you act as joint controllers of that visitor's personal data under applicable data protection law (including GDPR Article 26, where it applies to you). This section sets out how that works.
- Your responsibilities. You may use lead data only to respond to the enquiry it was submitted for. You may not add it to a marketing list, resell it, or transfer it to a third party without the visitor's separate consent. If a visitor contacts you directly to access, correct, or delete their data, you are responsible for honoring that request for any copy you hold outside YouQR (for example, an exported CSV); for data still within YouQR, you can forward the request to privacy@youqr.co or action it yourself via your dashboard.
- Our responsibilities. We operate reasonable security over lead and conversation data, disclose the sub-processors we use for it (Section 10), and delete lead data tied to your account within the periods described in Section 5 and our Privacy Policy. We give you the ability to delete an individual lead's record directly from your dashboard.
- Liability. As joint controllers, each of us can be held liable to a visitor for the whole of any damage caused by a breach of this arrangement, regardless of which of us was actually at fault — this is a feature of applicable law, not something this section can limit. As between us, we are responsible for failures in our own systems, including a breach caused by us or by a sub-processor; you are responsible for what you do with lead data after you receive it, including anything outside YouQR.
- Notification. If either of us discovers an incident affecting shared visitor data, we will notify the other without undue delay.
See our Lead Data Notice for what visitors are told directly about this arrangement.
12. Termination
We may suspend or terminate your account for violating these Terms, non-payment, or where required by law. You may terminate your account at any time as described in Section 5.
13. Limitation of Liability
To the maximum extent permitted by law, YouQR is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of the service, including loss of data, revenue, or business opportunities, beyond the amount you paid us in the 12 months preceding the claim.
14. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Delhi, India.
15. Changes to These Terms
We may update these Terms from time to time. We will post the updated version here with a new "Last updated" date. Continued use of YouQR after a change means you accept the updated Terms.
16. Contact
Questions about these Terms can be sent to [support@youqr.co].
Last updated: 6 November 2026