YouQR does not offer refunds. All payments for paid plans are final and non-refundable, in full or in part, under any circumstances. This applies regardless of how much of a billing period remains, whether you cancel partway through a month, or whether you are dissatisfied with the service.
Why
Our billing is upgrade-only: you can move to a higher plan at any time, but moving to a lower tier means cancelling your current plan and starting a new one at the lower price. Because our costs, including AI usage, are incurred as soon as a plan is active, we do not provide refunds, partial or otherwise.
Evaluate Before You Pay
Every paid plan includes a 30-day trial period with full AI features. Use that time to confirm YouQR genuinely works for your use case, your knowledge base, and your guardrails, before your first payment is due.
Cancelling
You can cancel at any time from your dashboard. Cancelling stops future billing; it does not refund amounts already charged. You keep your current plan, including AI chat and voice, until the billing period you've already paid for ends - your account then moves to the Free plan automatically. Your QR codes, profiles, knowledge base, guardrails, and lead data are kept; only AI chat and voice switch off once you're on the Free plan.
Questions
If you believe you were charged in error, for example a duplicate charge or a billing system fault, contact us at [support@youqr.co] and we will look into it. This does not change our no-refund policy for correctly processed charges; we will only correct genuine billing errors.
Last updated: 2 November 2026