This notice explains what happens to your information if you chat with an AI assistant or submit an enquiry form through a YouQR-powered QR code.
What we collect
When you submit the enquiry form or chat with the AI assistant, we collect your name, email, phone number, what you typed or said, and (for voice) a recording processed into text. If the assistant can't answer something, we record that too so the business can follow up.
Who receives it, and why
Two parties jointly determine what happens to your information:
- The business whose QR code you scanned uses it to respond to your enquiry.
- YouQR, the platform the business uses, stores it, generates a short summary and sentiment read of the conversation, and keeps the systems that do this secure and within usage limits.
Who else sees it
Two service providers process parts of this on our behalf, never for their own purposes: ElevenLabs (voice-to-text and the conversation itself, if you used voice) and Anthropic (summarizing the transcript).
How long we keep it
For as long as the business's account stays active, and no more than 24 months after you submitted it. If the business cancels its account, this data is deleted as part of that cancellation. You can ask either party to delete your specific record sooner.
Your rights
You can ask to see, correct, or delete the information either party holds about you. Contact privacy@youqr.co, or the business directly. Whichever one you contact will action it or pass it to the other party without unnecessary delay.
This notice works alongside our Privacy Policy; where the two overlap, this notice governs how lead and conversation data specifically is handled.
Last updated: 6 November 2026